Common questions. Straight answers.

There isn’t one price to list because the operator who accepts the job confirms the total before sending a truck. The operator prices roadside services like jumps, tire changes, lockouts, and fuel during the call. RV, heavy-duty, specialty transport, and long-distance jobs receive individual quotes. As a reference, the City of Houston’s non-consent tow rate (Municipal Code Ch. 8, effective Jan 1, 2026) is $232 for the first 20 miles and $4.64 per mile beyond that. Under 16 TAC Ch. 85, Texas limits a private-property non-consent light-duty tow to $272.

The line is answered at any hour. Before a truck is sent, ask the operator about night, weekend, or holiday fees and confirm the total.

Before sending a truck, the operator confirms how you can pay. Texas rules say nonconsent drop fees must accept cash, credit, and debit.

Call your insurer or motor club first if your plan includes roadside coverage, allowing the tow to be billed through that plan. Tow Pro Houston provides dispatch and referrals and isn’t a motor-club contractor. Without coverage, call (346) 443-5499 to be matched with an operator who quotes the job before rolling.

Timing varies with your location, current traffic, and which operator is nearest when the call comes in. A number can’t honestly be promised without first knowing where you are. Call with your actual location so the available operator can assess the situation instead of relying on a script.

Across the Houston metro, callers can request a match from Galveston through the Bay Area and Clear Lake, the Ship Channel and refinery corridor, Sugar Land and Fort Bend, the Katy Freeway and Energy Corridor, plus North Houston, Montgomery County, and the Inner Loop.

Yes. Houston-area highway coverage includes I-10 (the Katy Freeway), I-45 North and South, Loop 610, Beltway 8, US-290, SH 225, and the Grand Parkway. When a state trooper or HPD controls the scene, the tow follows that agency’s process. For a private request from a freeway shoulder, the line connects you directly with an independent operator. If your vehicle breaks down on a Houston freeway, Tow and Go provides a free tow to a safe location.

The coverage area extends west to Katy and Fulshear, north to the Woodlands and Conroe, and south to Galveston and the Gulf Coast. When calling, share a pin drop or mile marker so the operator serving that zone can locate you.

Every EV, AWD, and 4WD vehicle requires a flatbed, without exception. A wheel-lift is suitable for standard FWD or RWD sedans and most trucks. For safety, damaged, lowered, or luxury vehicles should use a flatbed. Share the year/make/model when calling so we can match you with the right truck.

Yes. Every EV requires a flatbed because its drive motors remain engaged with the wheels. We match you with an operator equipped to move Teslas, Rivians, Mustang Mach-Es, Lucids, and Hummer EVs. When the battery is fully dead and transport mode won’t engage, the operator explains how the vehicle will be moved before hookup.

Yes. Soft straps and low-deck flatbeds are used for motorcycles. Heavy wreckers handle Class A, B, C motorhomes and fifth-wheels. During the call, we tell you which truck the matched operator will send.

Yes. Houston trips commonly go to San Antonio, Austin, Dallas, Beaumont, and Galveston. Distance and vehicle determine the price of a long-distance run. Booking ahead is preferred because it helps the operator plan the driver’s route efficiently.

Yes. We match you with licensed operators equipped for jump-starts. When the battery is the only problem, you can usually drive away afterward. If the battery or alternator has failed, the driver will explain that honestly and can provide a tow during the same call.

Yes. The matched operator brings the needed tools and can install your spare when it’s safe. On freeways, a short tow to a safe lot may be safer.

Yes. Operators can deliver gas or diesel for the drive to the nearest station. Before leaving, the operator confirms the service call and fuel cost.

Yes, for most standard vehicles. Certain newer vehicles with transponder keys need a dealer or locksmith. During the call, we’ll tell you whether we can match you with help or if a specialist is required.

Check with your insurer about coverage. After the tow, the operator can provide an invoice listing the scene, reason, and destination for your claim.

Yes. Every kind of accident scene can be dispatched. When law enforcement is present, the operator coordinates removal and destination with the officer.

Yes. Give dispatch your chosen shop, dealer, or storage lot. The matched operator takes the car there, with longer hauls quoted before departure.

Yes. We connect property managers with licensed operators who have written agreements with retail lots, homeowners associations, and apartment complexes throughout the Houston metro, where apartment towing is common. The property and operator decide what each agreement includes.

Houston doesn’t have one city impound lot. Vehicles are taken to a licensed private storage facility instead. Search your plate at findmytowedcar.com for city tows or findmytowedcar.org/harriscountytow for unincorporated Harris County. Under Texas law, you may seek a hearing for a non-consent tow by filing within 14 days of the tow.